FAQs
Frequently Asked Questions
Everything you need to know before placing your order — from sizing and discreet packaging to delivery, COD, and returns.
Cash on Delivery
Available across Pakistan for a convenient shopping experience.
Discreet Packaging
Private packaging to help you shop with more comfort and confidence.
Size Support
Most customers report a comfortable and true-to-size fit.
Orders & COD
Questions related to placing orders, confirmation, and Cash on Delivery.
Yes, we offer Cash on Delivery all across Pakistan for your convenience.
Yes, we may contact you via call or WhatsApp to confirm your order before dispatch.
Unconfirmed orders may be cancelled to avoid fake bookings, failed deliveries, and courier issues.
Yes, you can cancel your order before it has been shipped.
Yes, you can place an order as a guest without creating an account.
Delivery & Shipping
Questions about shipping time, delivery process, and address changes.
Delivery usually takes 2–5 working days for major cities and 3–7 working days for remote areas.
Yes, we deliver across Pakistan through trusted courier partners.
The courier may reattempt delivery or mark the parcel as undelivered depending on their process.
Usually yes, but that depends on the courier and rider handling your parcel.
Yes, but only before the order is dispatched. Contact us quickly if you need to update your address.
Privacy & Packaging
Questions related to discreet delivery and privacy concerns.
Yes, all orders are shipped in discreet packaging without showing sensitive product details.
No, your order details are kept private and the parcel is packed carefully to protect your privacy.
Yes, we handle orders with privacy, care, and discreet packaging for a more comfortable shopping experience.
Size & Fit
Questions that help customers choose the right size with confidence.
You can use our size guide to select the best fit according to your measurements.
Yes, most customers report a comfortable and true-to-size fit.
If you prefer a more fitted feel, go smaller. If you prefer extra comfort, choose one size up.
Yes, push-up, lace, seamless, and wireless styles may fit slightly differently depending on design and fabric stretch.
Yes, you can contact us via WhatsApp for sizing support before placing your order.
Returns & Refunds
Questions related to defects, wrong items, and return eligibility.
Returns are only accepted if the item delivered is defective or incorrect.
No, size-related returns are generally not accepted due to hygiene reasons.
Contact us within 48 hours of delivery and share clear photo or video proof so we can review the issue.
Approved cases are usually handled through replacement or store credit, depending on the situation.
No, delivery charges are non-refundable unless we explicitly confirm otherwise for a specific case.
Product & Quality
Questions related to product sourcing, comfort, and appearance.
Yes, InWear offers carefully selected imported products.
Mostly yes, but slight differences may happen because of lighting, screen settings, or batch variation.
Yes, comfort is one of our main priorities when selecting products for InWear.
Support & Contact
Questions about reaching support and getting help before ordering.
You can contact us through WhatsApp, phone, or email for help with your order or product questions.
We usually respond within a few hours during our support hours.
Our usual support hours are Monday to Saturday, 11:00 AM to 8:00 PM.
Yes, you can contact us before ordering if you need help with sizing, delivery, or product details.